Last Updated: October 23, 2026

This policy covers orders placed in the fettywap.com store. Orders are packed and shipped from the United States by our partner, The Life Apparel.

Where we ship

We ship to the United States and Canada. We are not able to ship to addresses in Quebec.

Processing and tracking

You'll receive a tracking number within 2 to 4 business days of placing your order. USPS tracking won't update until USPS picks up the package. We ship orders Monday through Friday. Big tours, launches and holiday seasons may cause delays–we apologize in advance.

US orders

All US orders ship with USPS. Shipping is calculated at checkout.

• Delivery time: Please allow 3 to 14 business days for delivery after you receive your tracking number.
• Priority Mail: Priority packages take 2 to 3 business days to arrive after they leave the warehouse. Priority shipping does not speed up order processing.
• Heavier orders: USPS automatically charges Priority Mail rates for packages over 15.9 oz.

Canada orders

Canadian orders ship with USPS International. You can choose First-Class Package International or Priority Mail International at checkout, and shipping is calculated at checkout. Once your package reaches Canada, it is delivered by Canada Post. International delivery times vary, and customs can add time we don't control.

Orders ship DDU (duties and taxes unpaid). Customs duties, taxes and fees are not collected at checkout and are the customer's responsibility. Because orders ship by mail, any order valued over CAD $20 is subject to GST/HST, provincial sales tax where it applies, and any applicable duty, plus a Canada Post handling fee. These must be paid before Canada Post will release the package.

If duties and fees aren't paid and the package is returned to us, you'll need to pay shipping again to have it resent.

Lost, stolen or held packages

Once USPS (or Canada Post, for Canadian orders) delivers your package, we are not responsible for lost, stolen or held packages. Claims must be made with the post office. Because of mailbox theft, we suggest shipping to an address where your package will be safe.

Wrong address

Please double-check your shipping address before placing your order. If a package is returned to us because of an incorrect address, you'll need to pay shipping again to have it resent. Shipping is reimbursed only if the mistake was ours.

Wrong item received

If you received the wrong item, email support@fettywap.management as soon as possible with your order number.

Questions

Email support@fettywap.management with your order number. We reply Monday through Friday.